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NEW!!! Open Website Notes / Translate Language


Our New Billing System Portal is Now Fully Operational!
Please visit the following links and create your account if you haven't already. 
Call our Main Office at (570) 698-6162 for support.
https://rsw.secure.munibilling.com/  OR   www.roamingwood.com/billpay

Upcoming Board Meeting

The next board meeting is scheduled for

Wednesday,
September 20, 2023 (10 AM)

Click Here for
Future Board Meetings

Should You Flush That Wipe? | MSNBC

The short answer is no.

An investigation into the booming industry of personal care wipes and what all those wipes are doing to America's sewage system.

Lake Ariel / The Hideout Air Quality (EPA)

IMMEDIATE CHANGES TO BILLING & PAYMENTS

IMPORTANT – PLEASE READ

IMMEDIATE CHANGES TO BILLING & PAYMENTS!

Our new billing system is up and running
to help us serve you better!

As of January 2023, our RS&W Customer Service Representatives and Service Staff will be fully utilizing our new MuniBilling system. Our 4th Quarter 2022 bill, that you just received this Newsletter in, will be the last billing through the previous system.

RS&W will continue to use our existing Lock Box provider for all payments submitted electronically through your banking institution’s online Bill Pay electronic bank check process

ALL ONLINE PAYMENTS FOR THIS BILL MUST BE MADE THROUGH OUR NEW CUSTOMER PORTAL

https://rsw.secure.munibilling.com/

rswa new billinglogin

We strongly urge ALL our customers to create an account on the portal as soon as possible.  Even if you DO NOT pay electronically.  Our new Customer Portal is fully interactive and provides our customers with an in-depth look at their personal account information reducing the necessity to contact customer service for information.

ATTENTION: Only RS&W Staff is Permitted to Operate Water Curb Stop & Valves

ATTENTION:

Dear Customers,

It has come to our attention that several properties have been found to have hired private contractors to physically turn their water on/off at the curb stop. To avoid a fine, it is required that any Water ON or OFF must be scheduled through and performed by an RS&W technician. Please contact our office to make an appointment. The scheduled fee is only $20.00 for each service. Any customer or contractor found to be blatantly disregarding this policy, will be subject to fines and/or legal proceedings.

The following clause from our Rules & Regulations handbook is being provided to you so that you know the potential penalty to the homeowner and contractor:

CURB BOXES AND VALVES

C7. No unauthorized persons shall exercise any of Roamingwood’s water or sewer facilities, including curb stops, valves, vent pipes, etc., in any public or private line. It is the responsibility of the property owner to advise all contractors to contact Roamingwood to have valves opened or closed. Non-compliance will result in a fine assessed to the property owner of five hundred dollars ($500.00) per occurrence and could result in legal prosecution. The purpose of this prohibition and directive is to eliminate liability and avoid the
associated costs that Roamingwood incurs due to potential damage of our equipment and to avoid any health and safety issues that can occur from improper handling of the same.

Roamingwood Sewer and Water Association is requesting the assistance of Property Owners of the Hideout
Community in complying with our Rules and Regulations when contracting services.

Should tampering with the Water & Sewer Curb Boxes and Valves continue we will have no choice but to levy further fines on the homeowner as well as seek legal prosecution for illegal tampering of our facilities.

Sincerely,
RS&W

Drought Watch Currently in Effect

The drought watch has been lifted for our area.

Click here for more details.

County Drought Status Map

Latest Reports

Annual Water Quality Report 2023 Available Now

The Roamingwood Sewer and Water Association is issuing the results of monitoring conducted on your drinking water for the period from January 1 to December 31, 2021. The purpose of this report is to advance consumers’ understanding of drinking water and heighten awareness of the need to protect precious water resources.  You will receive a copy of the report in your mail in the month of April. Additional copies of the report are available at the RS&W Office.

Click Here for Report

Drinking water, know what’s in it for you!

RS&W Reports

Upcoming Events

Rules & Regulations (effective June 2020)

Roamingwood Sewer & Water Association has just released an updated version of our Rules & Regulations, effective June 2020.
The document can be viewed by clicking here.

Viewing Documents

Many of the documents on this website are provided in the Adobe PDF format. If you are unable to view PDF files, you can go to the link below to obtain the Adobe Reader application. Be sure to select the appropriate version for your computer, and you can uncheck any "Free Toolbar" boxes since the toolbars are not needed to view PDF files.

To save to your computer, right-click the file and save it to a known location. 

  1. Right-click on the link to the file you want to download
  2. Choose “Save/Download Target As …”
  3. Choose where you want to save the file on your hard drive
  4. Click ‘Save’

Testimonials

To whom it may concern:

Especially the woman who called me: I am a new resident of the hideout ! I closed on June 4 th 2021 At this time I would like to thank one of your workers and any one else involved who called me on or about 15 or 16 of June to let me know a worker noticed an unusual large am't of water being used contentiously !! I then noted to the person that I was not at the residence and out of state. I then asked her to shut the water off at the curb until I got back. When I got back I found out that the hot water tank broke. I replaced the tank and had to have remediation done and repair some damages ! The reason why I am telling you this if it were not for the person checking the meter and saw my problem. And notified me. To shut my water. It would have leaked for another day or two until I got back!! Then there would have been much more extensive damage.

Therefore I am extending my thanks and gratitude to the person or persons who noted the problem ! Be assured that I feel that the personal who works at RWSW are doing a good job. Please let everyone know.

Thanking you again for the concern you had shown in this Matter!


Ralph L, Lakeview Drive

About Roamingwood Sewer & Water Association

We are responsible for the operation and maintenance of over 40 miles of water distribution mains and over 48 miles of wastewater (sewage) collection mains. Our staff, which performs these vital functions, has a total of over 125 years of work experience at RS&W.  Learn More...